Delivery & Returns

E-Scooter Delivery 

UK - Free delivery   2 - 3 working days

In-Store Collection

We offer click & collect in our Liverpool Store. Simply purchase your item online to secure stock and collect it from our Liverpool Store.

Your order will be ready within 24 working hours and we’ll be in touch when it's available to collect.

Returns

You have 14 days from the date in which your product has been delivered to return your product.

To obtain a full refund, the goods must be returned in an “as new” condition, unridden, with all parts, manuals and accessories included in the original box and packaging.


Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. The time it takes a refund to shown will depend on the original payment method.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@e-scooterhut.co.uk.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@e-scooterhut.co.uk and send your item to: 11-13 Stanley Road, Liverpool, LIV, L5 2PX, United Kingdom.



If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 11-13 Stanley Road, Liverpool, LIV, L5 2PX, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


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